CMPRO Support

Image

Customer Support

PSA Inc. develops, supports and maintains CMPRO PLM Software in-house. Our CMPRO support team is composed of highly skilled analysts and configuration management professionals, many of which hold industry certifications. Implementation support and limited on-site analyst support is standard with CMPRO Enterprise edition.

Online Resources

Informal online support and training resources are available on various social network platforms and on our website. 

  • Telephone

    CMPRO Support Analysts are available during normal office hours, Monday – Friday 8:00 a.m. to 5:00 p.m. CST. Our office is closed on federal holidays. Administrators, please indicate your site when calling 1-800-373-3453 for support.

  • Email

    Have additional CMPRO support questions or want to know what support options are available to you? Send us a message!

  • CMPRO Issue Reporting

    C-IRs let current CMPRO users report issues, make software suggestions and track the status of reports submitted from within the application. C-IR options are available on the CMPRO menu. Ask your site administrator for more information or contact us for support.

  • Change Notices & Announcements

    Prior to or shortly after new version releases, our support team distributes CMPRO Build Release Notes within the application and via email to site administrators. Major changes and modifications to CMPRO will be highlighted for everyone within Change Notices or Announcements and published here on our website.

  • CMPRO User's Guide

    Within the application, click the help icon in the upper right hand corner of your screen or access in the Navigator Menu on the Navigator Bar. Not logged in? Access the CMPRO User's Guide via the web!

CMPRO User Guide

CMPRO VPAT – A CMPRO Voluntary Product Accessibility Template is provided in PDF format to assist federal contracting officials and other buyers in making preliminary assessments regarding the features that support accessibility in CMPRO. View VPAT template here>>